Hatsize™ Services

Hatsize uniquely supports your virtual, physical and heterogeneous lab environments with our expert professional services and a range of helpdesk options.

Since we founded Hatsize back in 2000, we've helped many of the world's technology leaders to launch products over the Web; demo new technology without borders; run proof-of-concept trials without costly travel; and provide global hands-on training to their SE's, partners and customers.

Companies such as IBM, Sun Microsystems, Juniper Networks, Symantec and NetApp have chosen Hatsize to support their virtual and remote lab requirements.

To learn more about Hatsize customizable product and service packages, visit our Solutions page.

Helpdesk Support

A variety of helpdesk options are available for Hatsize clients, from self-serve libraries and a step-by-step troubleshooter, to live telephone support.

Self-Serve

Visit the Hatsize Support Center at: https://support.hatsize.com

  • TrueLab™ System Checker: Users connecting to a Hatsize TrueLab™ environment for the first time or experiencing TrueLab™ connectivity issues are encouraged to run the TrueLab™ System Checker. The System Checker will determine if a connection can be established from your desktop to TrueLab™. The System Checker is useful if you suspect your connectivity issues may be related to your Java Virtual Machine, company firewall, or proxy server.
  • Knowledgebase: Find solutions to any Hatsize TrueLab™ performance questions by browsing our FAQ list and helpful articles.
  • Downloads: Get direct access to manuals, software, etc. from the Hatsize Library.
  • Troubleshooter: Answer a series of guided questions to find a specific answer to your issue.

Support

Contact your organization's Lab Administrator to find out how to access Hatsize Support. Hatsize offers 24x7 end-user support with a dedicated toll-free phone number for your organization.

For more information about Hatsize products and services please contact a sales representative at:

  • 1-877-468-LABS (5227) toll free North America
  • 1-403-538-3295
  • email

TrueLab™ Training

We provide a variety of self-serve learning support materials for our clients at the Hatsize Support Center including our online Knowledgebase, FAQ, downloadable manual library, quick reference guides, and step-by-step troubleshooter.

We can also provide custom TrueLab™ Training sessions on Hatsize products, services and solutions for our clients and their employees. For more information, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

For more information about Hatsize products and services please contact a sales representative at:

  • 1-877-468-LABS (5227) toll free North America
  • 1-403-538-3295
  • email

Professional Services

Hatsize provides technical consulting services to support the design, deployment and management of your lab environment. These professional services may include:

  • Lab planning
  • Systems design
  • Configuration
  • Lab image setup
  • Report development
  • Lab customization
  • Hardware & software integration
  • Project management

For more information about Hatsize products and services please contact a sales representative at:

  • 1-877-468-LABS (5227) toll free North America
  • 1-403-538-3295
  • email